Refund policy

30-day returns

If you're not happy with your order, you can return it within 30 days of delivery. Items must be unused, in their original condition and original packaging.

To start a return, contact us through our Contact page with your order number. We'll reply with return instructions and the return address. Please don't send items back without contacting us first.

Return shipping is paid by the customer, and the original shipping charge (if any) is not refundable.

Damaged, defective or wrong items

If your item arrives damaged, defective or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund — you won't need to pay to send anything back.

Refunds

Once your return is received and inspected, we'll email you and refund the item price to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.

Items that can't be returned

Personalized or custom-made items, and items that have been used or damaged after delivery, can't be returned unless they arrived damaged or defective.

Exchanges

We don't offer direct exchanges. Return the item for a refund and place a new order for the item you want.